Refunds & Cancellation

This Refunds & Cancellation Policy outlines the terms under which Romoss Hosting provides refunds and handles service cancellations. By purchasing our hosting services, you agree to this policy.

1. General Refund Policy

Romoss Hosting strives to provide reliable, high-quality hosting services. If you are not satisfied, refund eligibility is subject to the terms below.

30-Day Money-Back Guarantee

Romoss Hosting offers a 30-day money-back guarantee on all new hosting plan purchases:

• Refund requests must be submitted within 30 days of the initial purchase date
• The guarantee applies only to first-time hosting plan purchases
• Refunds apply to standard hosting plans only, unless otherwise stated
• To request a refund, contact us at abdussamadamazon@gmail.com

2. Non-Refundable Services

The following items are generally non-refundable:

• Domain name registrations and renewals
• SSL certificates
• Setup fees and one-time configuration charges
• Add-ons or custom configurations
• Service renewals after the 30-day guarantee window
• Promotional or heavily discounted plans

3. Renewal & Subscription Policy

Hosting services are billed in advance on monthly, quarterly, or annual cycles. Renewal fees are charged automatically unless cancelled before the renewal date. Failure to cancel before renewal may result in non-refundable charges. Customers are responsible for managing their subscription and renewal status.

4. Cancellation Policy

You may cancel your hosting service at any time. Cancellation stops future billing (if completed before the renewal date), does not automatically issue a refund unless eligible under the 30-day guarantee, and does not restore deleted account data after termination.

To cancel your service, please contact us:

5. Account Suspension & Termination

Romoss Hosting reserves the right to suspend or terminate accounts without refund if Terms & Conditions are violated, illegal or prohibited activity is detected, non-payment occurs, or security threats are identified.

6. Chargebacks & Payment Disputes

Initiating a chargeback without contacting us first may result in immediate account suspension, permanent service termination, and recovery fees where applicable. We strongly encourage customers to contact us directly to resolve any billing concerns before initiating a dispute.

7. Data Responsibility Upon Cancellation

Customers are responsible for backing up all data before requesting cancellation. After account termination, data may be permanently deleted and recovery may not be possible. Romoss Hosting is not responsible for data loss following cancellation.

8. Processing Time for Refunds

Approved refunds will be processed within 5–14 business days depending on your payment provider. Refunds will be issued to the original payment method used at the time of purchase.

9. Contact Information

For refund or cancellation requests, please contact: